understand that there may be circumstances in which you need to cancel a service. We have developed the following policy to accommodate such situations.
1. Service Cancellation:
You may cancel a service at any time. However, if you cancel the service within 7 days of the initial purchase or renewal, you can receive a full refund. If you cancel a service after this 7-day period, you will not be eligible for a refund.
2. Method of Cancellation:
To cancel a service and request a refund, you must send a cancellation request to our customer service team at info@awmediallc.com. Your request should include your name, contact information, service details, and the reason for cancellation. Cancellations by phone or in person will not be considered valid.
3. Refunds:
Upon receiving your cancellation request, we will confirm the details and process the cancellation within 48 hours. If you are eligible for a refund, we will initiate the refund process at this time. Please note that it may take up to 5-7 business days for the refunded amount to reflect in your account, depending on your bank’s processing time.
4. No Refunds on Completed Services:
If we have completed the service, and you have approved the completed work before the cancellation request, you will not be eligible for a refund.
5. Cancellation by AWMEDIA LLC:
We reserve the right to suspend or terminate any service for a valid reason, as outlined in our Terms and Conditions. In such cases, if you are not in breach of the contract, and if the cancellation occurs within the 7-day period, you will receive a pro-rata refund.
We encourage you to read and understand this cancellation policy before purchasing our services. If you have any questions or require clarification on any points, please feel free to contact us.
Thank you for choosing AWMEDIA LLC. We look forward to serving your digital needs.
Have Any QUESTIONS?
If you have any questions concerning our refund/Cancellation policy, please contact us at:
(571) 315-8912
info@awmediallc.com